Customer Review: Luciano Ramírez’s Experience
We recently received a 2-star review from Luciano Ramírez about their experience with RMS Group.
The Review
We are thrilled with the results. Their craftsmanship is top-notch, and the crew was respectful and tidy on site. A fantastic experience overall
– Luciano Ramírez
Our Response
Hello Luciano,
Thank you for taking the time to share your feedback. I’m a bit puzzled to see a 2-star rating given your positive comments about the craftsmanship and your overall experience with RMS Group. It seems there may have been a misunderstanding or an error in the rating provided.
We strive to ensure the satisfaction of all our clients, and your review suggests there might be an aspect of our service that did not meet your expectations, contrary to the content of your feedback. Could you please reach out to us directly at your earliest convenience to discuss this further? We would love the opportunity to understand and address any underlying issues you might have experienced.
Looking forward to hearing from you.
Sincerely, RMS Group
About RMS Group
We are committed to providing excellent service and value all customer feedback. Reviews like this help us understand what we’re doing well and where we can improve.
Thank you for choosing RMS Group!